Last updated 8 June 2022
Canopy Study recognises that its customers, visitors, users, and others who use this website value their privacy.
The Family Educational Rights and Privacy Act (FERPA) was enacted by Congress to protect the privacy of students and their parents. The act is designed to ensure that students and parents of students may obtain access to the student’s educational records and challenge the content or release of such records to third parties. Canopy Study is fully compliant with FERPA. To learn more about FERPA please go to Family Educational Rights and Privacy Act (FERPA)
Canopy Study will only collect data necessary to fulfil its duties as outlined in this Policy.
General visitors may provide us with PII such as their name and email address when contacting us to learn more about our Service.
Registered users of our Service (excluding students), such as teachers, teaching assistants and other staff members, may provide us with their first and last name, and email address. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the site. These may include: (a) registering for an account on our site; (b) sending us an email message; (e) submitting your credit card, billing address and full name when purchasing an upgraded subscription.
Registered students of our Service may provide us with their first and last name, and email address. Canopy Study does not request any other PII.
Visitors can always refrain from supplying certain information, but it may prevent them from engaging in certain services which require that information.
Canopy Study does not collect, maintain, use, or share student personal information beyond that needed for authorised educational/school purposes, or as authorised by the parent/student. We do not sell student data under any circumstances, even with consent. We do not create or keep student profiles for non-educational purposes.
Canopy Study may contact you by a variety of measures including, but not limited to email. In the case it is unwanted, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails.
Schools, parents, teachers, students or the entity the student is part of, may ask to review the information that Canopy Study has collected and retained about said student, as well as request its deletion by contacting us at firstname.lastname@example.org
We may disclose your personal information to any of our employees, officers, insurers, professional advisers or agents insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Canopy Study, our Service, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
Canopy Study takes user privacy and data security seriously. We use commercially reasonable, industry standard measures to safeguard personal information in its possession against loss, theft, unauthorised use, or disclosure. Steps taken to secure student data include the following:
Any sensitive online information is transmitted over secure, encrypted channels via HTTPS. Sensitive information is not transmitted over email.
All student data are stored on secure servers utilising firewall technology and are only accessible via HTTPS and with proper authentication.
If student data needs to be copied to a local machine for providing customer support, the data is always password protected, and is immediately deleted from the local machine upon completion of the support task.
Canopy Study does not share student information with any third parties. If a school/company requests that student data should be sent to a third party, Canopy Study sends the data to the school/company and never directly to the third party.
In the event Canopy Study discovers or is notified of a data breach, we will, as required by applicable federal and state laws, investigate, take steps to mitigate the potential impact, and provide notice of the breach to applicable agencies, and customers. However, despite our efforts, no security measures are perfect and we assume no responsibility for any breaches.
Canopy Study maintains a written Information Security Policy which details specific steps the company will take in the event of a data breach to validate the breach, end the breach, and notify affected parties, as appropriate.
Browser or device information which is collected through your device, such as Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version of the Services you are using.
Usage data which is collected whenever you interact with our Service. This may include the dates and times you access the Services and your browsing activities (such as what portions of the Service you used). We also collect information regarding the performance of the Services, including metrics related to the deliverability of emails and other communications you send through the Service. If you are using our Service, we may collect information about how often you use the Service and other performance data. This information allows us to improve the content and operation of the Service and facilitate research and analysis of the Service.
Log data whereby our web servers keep log files that record data each time a device accesses those servers and the nature of each access, including originating IP-addresses and your activity in the Services. We may also access metadata and other information associated with files that you upload into our Service.
Our site may from time to time have links to other Websites or Apps not owned or controlled by us. These links are meant for your convenience only. Links to third party Websites or Apps do not constitute sponsorship or endorsement or approval of these Websites or Apps. Please be aware that Canopy Study is not responsible for the privacy practices of other such Websites or Apps. We encourage our users to be aware, when they leave our App, to read the privacy statements of each and every Website or App that collects personal identifiable information.
Canopy Study will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
To learn how to manage cookies and other tracking tools, and to read our Do Not Track Policy, please click here.
All account holders agree that they have obtained the consent or authorisation for any user under the age of 18 to use and access the Service.
If we discover we have inadvertently collected Information from a person under 18 years of age without consent from the account holder and/or a parent or guardian, the Information will be deleted immediately. If we are required to do so by law, we will pass details of the collection of Information to the relevant authorities.
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Last Updated: 8 June 2022